Music & Arts Welcomes Woodwind & Brasswind Reviews

How did I even get on their mailing list? Daily emails in my mailbox! Did you ever try to unsubscribe? Emails keep coming. I phoned customer service. The agent said their "unsubscribe"server was "down" and would be up and running soon. He said he would unsubscribe me himself but it might take a couple of days to happen. Well, it hasn't happened yet-I received another of their emails today. I'll wait a few more days to see if indeed I'm unsubscribed from their email list.

They force you to create an account and once done, you can't subscribe without having to call them. Pretty sure it's illegal nowadays to spam people with email and no automatic unsubscribing method. I'll never buy there for that and the other many bad reviews.

Please do yourself a favor and DO NOT give Woodwind & Brasswind your email info. I made that mistake, and once the 2x daily emails started pouring in, I tried to use the simple 'unsubscribe' button. Did that work? Nope! It just told me to log in and change my email and subscription preferences. So, I obediently followed those instructions, thinking I would then be able to unsubscribe. Did that work? Nope! I got a message that I needed to call during business hours to request an unsubscribe. "Well, that's a first!" I thought, as I begrudgingly dialed the number. A sales associate answered and immediately tried to sell me stuff. I told him I just wanted to unsubscribe. I gave him an earful about how unsubscribing shouldn't be this difficult, but his perma-grin-soaked voice, unwavering through it all, tipped me off that he fields a lot of such calls. He assured me I'd be unsubscribed within 10 business days. Now, here I am 20 business days later, still on the receiving end of multiple WW&BW spam emails per day. In short, stay away. Stay far, far away!

I am exceptionally impressed with the customer service provided by the staff of the WWBW. I have placed 12 orders from them in the past five months. Each order was perfectly processed in an exceptionally timely manner. Dealing with their staff has been a pleasure!

I looked at a product on their website (BIG MISTAKE), never made an account. I immediately started getting daily emails from them. Like others, I used the "Unsubscribe" button no less than 6 times over several, and even called them, where they assured me it would be taken care of immediately. Nope. Why would I buy from a company that simply harasses me on a daily basis? What a stupid business plan.

Can't Unsubscribe!!!

Same as other reviewers, I am finding it near impossible to unsubscribe from their incessant emailings (at least once per day), despite attempting via their website, via email, and even calling! Ridiculous and illegal. Don't buy from them.

I bought a new Epipone Riviera a few months ago, asked if they could ship it in a hard shell case (I will buy from them) instead of the cardboard box & tehy said yes they can do that. The guitar was on back order - next day they ship me the case... I call & say you were supposed to ship the case with the guitar IN IT! So they had to get it back & issue me a refund. When the guitar came in (months later) they ship it to me in a cardboard box. They never looked at the guitar to see if all was ok... it had sharp fret ends, I had to have fixed. I bought it from them to save some money... mistake. Next guitar I bought from Sweetwater who sent it in a hard shell case & inspected the guitar for any problems. What a difference... I would not buy from Woodwind & Brasswind again.

I tried to stop email promotions for five times- 2 phone calls and 3 emails. I cannot achieve the simple act of unsubscribing from the email list. If they can’t get this right I wonder about the company’s lack of competence and level of professionalism. Why buy something from a company and then be hassled to the point of disappointment. I am an unhappy customer who tried to fix this with the service department. They need new employees who can actually fix things.

Avoid at all costs. Not worth the hassles if you have a problem. Also, try getting off their email list. The more you ask, the more they send. Bad experience all around

Great Customer service and fast shipping